- Sunshine Vacations
- Serenity Travel
- Resorts International Expo
- Royal Experience VC.
- Premium Destinations
- Global Travel Network CA
- Strategic Alliance Marketing
- Condominium Travel Club for Expanding us into your new offices
- Dreamworks
- Direct Resorts
- Worldwide Vacations
- TrackResults would also like to Welcome our added Sales Centers in Mexico. Your teams are amazing.
Features highlighted in 2009
Here are a few of the new features custom built for some of our clients in 2008 and 2009:
- Confirm your Bookings / Appts? - MArketers, Do you confirm all bookings? Searchable and Reportable This feature allows you to track the performance of Confirmed tours from your call canter vs. the Unconfirmed tours. Does double or triple confirming of tours produce measurable benefits?
- "Confirmers"
Track your Confirmers - Which confirmers are better? Who needs improvement? Searchable and Reportable
- " Hotels ".
Field with DropDown menu of your custom Hotels list. Searchable, Reportable, Configurable. This feature is configurable in your Administration Control Panel. Create, Add, Modify a list of Hotels your Tours are staying in for mini-vacs or Daytours.
- Appt. "Resetters"
Added new role /field for "Marketing Appt Resetters"
Track your resetting dept - Searchable and Reportable
- "Marketing Closers"
Track your Call Center "closers". Searchable and Reportable
- "2nd Closer / Tripler "
Use a 2nd TO on your closing Tables? Track your Sales Center "Triplers" VPG's. Searchable and Reportable in all reports.
- Redesigned "TourDisposition" Field
Now you can Disposition Qualified tours at many levels as well as your NQ's. If you pay different prices for different Qualifications of your tours, this feature is for you ! All Dispositions are Searchable and Reportableas Efficiency Reports. VPG by "Disposition"
- New Search Capabilities and EFFICIENCY REPORTS in GROUPBY: MENU
Run Efficiency reports on your clients / Tours groupedby City, State, Zipcode,or Country.
Combine these criteria with specific agents to improve performance for certain demographics.
- SEARCH by " TOUR ID# " Previuosly hidden TourID# 's are now displayed so you can reference a tour by ID# in addition to other criteria
- Hidden "Sales Notes" Feature
A perfect way for the sales dept to isolate CSR and CRM information from the Marketing depts, if you choose. Perfect for Sales centers using Third party Tour Generators. EXCLUSIVE to Trax: These notes are Searchable by wildcard strings, and you can even run efficiency reports using keywords.
- " CUSTOM " Tour Status
By popular demand, You can assign a Non-Calculated Tour Status to your tours. Non-Calculated means tours with this "custom: status will not effect your efficiency reports as a Q or NQ tour. Sales Volume is calculated into reports, without taking the hit for a Q / NQ. Examples of using this feature are "Be Backs", "Upgrades", "Downgrades" ,"Muliple contracts on a single tour", Unique financing conditions",or anything your organization wants to Track as a Tour Status without effecting your Qualified Tours status. This field can be Renamed by our sysadmins for you. Searchable and Reportable.
- Track Multiple Campaigns from a Single Venue or Location.
Picture this: You have 3 booths in the same convention hall offering three different Promotions. How do they compare? Marketers DROPPING MAIL?
Mail Drop Tracking
Each maildrop has its own campaign ID# for VPG reporting. Each Postcard design has it's own Campaign ID#.
4Q2009 - Trax Testimonials for ARDA 2010 - Submit now and recieve TrackResults Hosting credits !
Send us a Written Testimonial we can publish for our new website coming 2Q10, and recieve credit on your Trax account. Please submit them to
sales @ trackresults . net
August 09 -Premium Destinations adds new sales centers on TrackResults
Premium Destinations : An Ormand Beach based club selling Vacation ownership went live, flawlessly.
July 2009 - Powerline Productions implements new upgrade: tracking campaigns !
GTG additionally just started using trax to for Tracking of thier Exit sales depts. Way to Go champs.
June 2009 - Direct Resorts grows - adds 2 sales centers to Trax
Operating Out of Orlando and Daytona, Norm was one of the first pioneers to use Trax in his other ventures. Good Luck Norm at your new developments. The Mgmt Team
May '09 - Los Cabos Timeshare Giant runs pilot test for 60 days -Successful
This hugely succesful organization initiated a 60 day "trial and evaluation pilot test" and commited our product to their annual corporate meeting where they decided to install in 5 additional sales centers.
- Accurate measurements for accurate reporting
- Run reports using Key Performance Indicators (KPI)
- Use data to pinpoint and focus on strengths/weaknesses
- See performance from others' viewpoints. Get Feedback.
- Information is accessible to those affecting change
May '09 - Vacation Solutions adds new sales centers on TrackResults
April 2009 - Direct Resorts joins TrackResults
April 2009 - Vacation Clubs, Inc. joins TrackResults
With TWO new centers on the East coast, Vacation Clubs inc rolls out Trax in both locations at once. Nice job team!
April '09 - Worldwide Vacations sales center is latest client to join TrackResults
Based out of Tampa, FL. Worldwide has been around a longtime. TrackResults brings needed analytics to thier organization. They love us.
March 2009 -ARDA Spring Conference in Orlando - Booth # 534
Thanks to all who are visiting us at ARDA. We are debuting new features and demonstrating tips and tricks for anyone who is interested , or just curious. New contacts, reinforcing bonds with existing clients and hanging with friends justifies it all.
March 30th is Jesus's birthday ( Monday) so be sure to stop by and wish him a Feliz Cupleaños anytime.
We look forward to seeing you again at this venue.
Please remember to vote on our homepage for the features you liked best.
TRS would like to thank The Resort Trades( ty Kristie)for featuring our company in the Pre-ARDA March 2009 issue of the Trades.
The article that was published focuses on tips, guidelines, and policies in order to maximize the benefit of any Sales and Marketing Software system.
The March 09 issue is available for preview at thier website.
click the link below.
LEVERAGING YOUR SALES and MARKETING SOFTWARE TO THE MAXIMUM
February 09 -Aurion Inc., Tour Generator, joins TrackResults Fanclub
We welcome Aurion to our list of marketers using TrackResults as an in house tour tracking tool to monitor and adjust campaign effectiveness as well as provide online manifests to its clients.
The additional sales centers using our software through Aurion will increase our marketshare.President of the company,
J. Wunder says:
" I am going to go to ARDA this year,find my past associates and encourage them to start using this product immediately. I have been in the timeshare business over 15 years, as a sales manager, project director, marketer... I have used most other " big guys" software products, yet never found anything that gives me exactly the information I needed until now. I'm astounded that we had employees earning over $45,000 to generate database and spreadsheet reports, and TrackResults by far...does it better, faster, simpler and for a fraction of the cost." I'm amazed. Anybody PD or developer out there not taking advantage of this product is losing money,and losing marketshare."
Thanks John , good luck and we are pleased we saved you a few bucks, while making your business life easier... Sincerely, The TrackResults Management Team..
Reminder: since February 2008,
- Trax adds Marketers Certification Accreditation.
- TrackResults offers marketers the opportunity to display the "TrackResults Software Certified" statement to their advertising.
- TrackResults ensures your sales center that these marketers are experienced with our software and qualified to immediately upload, manifest, and prefer to retrieve their tour results from your TrackResults domain website.
- TrackResults provides a list of these "Certified" marketers to our salescenter clients and permits the use of our logo and company name in Certified marketers advertising.
See our advertisement in The Resort Trades coming out in March, along with our full version article " Leveraging your Sales and Marketing Software"
January 2009 -Phoenix Vacation Club adds Trax to their sales centers
Phoenix implemented TrackResults in its sales centers in three states this month.
PVC provides a full turn-key operation to its distributors.
We at TRS are commited to helping you maintain peak performance. Thank you PVC
Dec 2008 -ARDA DEVELOPMENTS MAGAZINE article features TrackResults approach
ARDA Developments magazine featured an article in the December 2008 issue titled
"Leveraging your Sales and Marketing Software"
which was authored by the staff at TrackResults.
The article features tips and strategies on how to get the highest return on investment out of your sales reporting software.
Some of the Featured Strategies listed were:
- Accurate measurements for accurate reporting
- Run reports using Key Performance Indicators (KPI)
- Use data to pinpoint and focus on strengths/weaknesses
- See performance from others' viewpoints. Get Feedback.
- Information is accessible to those affecting change
Trax was honored to be cited as an authority in the resort industry regarding improving efficiency by using maximum reporting features.
The article is on page 42 in the Nov / Dec 2008 Technology issue, and we invite you to read it and submit your comments.
Oct-2008 CARE Conference a success- Breckenridge
Thanks to all who visited us at CARE. New contacts, reinforcing bonds with existing clients and hanging with friends justifies it all.
The conference was fantastic overall, and particularly successful for TrackResults Software. We look forward to seeing you again at future venues. Todd at TrackResults was honored to be incorporated into the motivating comics routine.
Please remember to vote on our homepage for the features you liked best.
July '08 - GTN implements TrackResults in Denver
GTN Denver added TrackResults to thier system, making this the 4th GTN location using our online reporting.
May '08 - Beachcombers signs 2 Year deal with TrackResults
After using TrackResults Software sucessfully, proving to themselves it's worth every penny,( ok,ok and maybe a little arm twisting on their part ) Beachcombers just renewed a two year contract. These guys know their stats inside out. VPG, Cash Collection, Closing Efficiencies current and trending.
Can you spell C O N F I D E N C E ?
TrackResults offers congratulations and wishes you continued success. ( Thank you AM and BB )
May '08 - Artista Resorts goes LIVE with TrackResults
Artista Resorts closed with TrackResults Software this month and started running real-time reports within 24 hours of inking the deal.
Artista Resorts develops, designs and builds, as well as operates the Winston Palms and Rhapsody On Lake Delton resorts, selling Timeshares, Fractionals and Whole ownership units.
TrackResults sends a warm welcome to Artista.
May '08 - Infiniti Vacations contracts TrackResults
Infiniti signed with TrackResults this month and is already "up and running". TrackResults extends them a warm welcome, and thanks for their patronage.
April '08 - New Features Added- TrackResults rolls out v4.1.0.35
TRS rolled out a major upgraded version this month, v4.1.0.35 to many clients. This upgrade was implemented in the wee hours of the morning, with our servers offline for about 30 minutes. It was amazing to notice how many users called at 3am, wondering why TrackResults was "down". It's 3am guys .. go to bed !
The upgrade includes:
- NEW: Comparative Reports - View Week, Month,and Year to Date Side-by-side.
- NEW: "Report by" feature - Provides reports by Gift, TourTime, Day of Week, GuestType, and much more.
- NEW: Manifest Tab displays TourTimes Summary.
- NEW: Click through links to Tour Reports and Update Tours feature direct from the new Manifest Tab features.
- NEW: Update TourStatus on multi-selected tours all at once.
- NEW: Custom Export Criteria - Now you can select specific tour records for Export to Excel.
- NEW: Date Picker on search page retrieves dates instantly now from your local system bios - (ps. make sure your local machine has today's date correct! lol
April '08 -Spirit Incentives signs with TrackResults
Spirit Incentives, the promotional incentive powerhouse added TrackResults to its arsenal of tools. They immediately saw the benefit of providing online information to their clients, and we look forward to helping them gain marketshare.
March '08 Mid-America Resorts goes live with TrackResults Software
Mid-America Resorts added online manifesting and reporting using TrackResults Software. Located in Missouri, the MAR staff really "get it". Thank you Richard, Brenda and all who helped make this happen.
March 08 - TrackResults invited to RDA Developers Cruise
TrackResults was invited to present our product and offer online tracking knowledge to the Resort Developers Association on their Developers Cruise. We spent a day in Key West, then hit the Port of Cozumel, just having a blast with the members. One VP of the ROD even got upgraded for free to the Penthouse suite, where, " good times were had by all".
We thoroughly enjoyed our Caribbean cruise with the staff and members of the RDA and ROD, and thank them for the exclusive opportunity to stengthen our bonds with their developers.
March '08 - Travel Solutions Inc. now on TrackResults
TSI in Nevada just closed with TrackResults for its call centers and tour solutions benefits. Providing mini-vacs to the timeshare industry, and keeping track of deposits and refunds, TSI wanted to be on the cutting edge. TSI saw how TRS would give them that advantage. We thank TSI for choosing TrackResults.
March 08 - Niagara's Resort chooses TrackResults reporting
Niagara Lazy Lakes Resort decided to streamline their marketing and sales reporting using Trax. NLL is a "Resorts of Distinction" club. Following 22 years of paper and spreadsheets, NLL is now online with confidence in the security .Net 2.0 and 256 bit encryption provides.
Thank you NLL for your business.
March '08 - Midwest Outdoor Resorts now using TrackResults
MOR in South Dakota just signed TrackResults Software to provide internet access to thier reporting system. Pam Nelson,Director of marketing said "This is just fantastic, everything we need is there".
Thanks to all at MOR for keeping it real !
Tour Generator "ITC" gains TrackResults Certification
International Telemarketing Centers is qualified and has met the criteria permitting them to claim they are TrackResults software Certified. Congratulations to Mr. Israel and Ms. Gilly
Tour Generator "TMF" acquires TrackResults Certification
TMF is qualified and has met the criteria permitting them to claim they are TrackResults Software Certified. TMF has used TrackResults since early 2006. Congratulations to Mr. Tom Fomon and Mrs. Jackie Dipietro.
Tour Generator "IMS" earns TrackResults Certification
Integrated Marketing Solutions is qualified and has met the criteria permitting them to display the TrackResults logo and say they are TrackResults Software Certified. Congratulations to Mr. Sean Kelly for making it happen.
February 08 - Trax adds Marketers Certification Accredidation
TrackResults now offers marketers the opportunity to display the "TrackResults Software Certified" statement to thier advertising, which ensures your sales center that they are experienced with our software, and qualified to immediately upload, manifest, and prefer to retrieve thier tour results from your TrackResults domain website. .
TrackResults provides a list of these "Certified" marketers to clients upon request and permits the use of our logo and company name in thier advertising. See our new ad in The Resort Trades.
January 2008- GSN using TrackResults in multiple Sales Centers
Starting the new year out right!
Setting up TrackResults for almost 100 new user accounts so far this week, GSN gets to milk the "NO PER-USER ACCT FEES" that Trax offers, and can provide compartmented access to reports to anyone in their organization from Basement to Penthouse. (unlike some of the competitors).
Neither TRS nor GSN staff had to leave the comforts of home to implement the web-based database and software, and all training is being done via live interactive webinars.
"What more can you ask for? It already comes
with room service!"
TRS thanks TC and the all the rest for their support. We are with you all the way...anytime you want tweaks and tips, call 24/7. ( ok... well technically 18/7 )
December 2007 - Styx River Resort on Trax
Styx River Resort chose TrackResults primarily to speed up their reporting process's. Importing previous records from excel spreadsheets will give them a centralized database with online access to current marketing and sales data. TrackResults staff extends a warm welcome to Styx.( Did we mention that Styx Resort staff are VERY detail oriented? )
November 2007 - RDA co-ops TRS pricing for its members
The Resort Developers Association negotiated multi-resort pricing with TRS this month as an added benefit to its members.
The RDA is committed to promoting the industry for the benefit of its members and the public, providing a forum for the exchange of ideas important to the industry, setting ethical and operational standards, and otherwise providing for the growth, stability, and betterment of the industry
TRS wishes to thank eveyone on the Board of Directors for all the time and effort they invested to make this happen and the hospitality provided by them in Nashville,TN. We invite the rest of the RDA Developers to join the others on the path, capitalizing on our premier Tour and Sales Tracking software-"Trax". What is YOUR time worth?
November 2007 - Mountain Lakes Resort contracts TrackResults
MLR fell in love with TrackResults the minute they saw it. " Thats EXACTLY what we need", said Jean. TrackResults especially thanks MLR for their constant enthusiasm thru the testing phase (which lasted hmmm.. only 20 minutes?)
October 30,2007 - Halloween Upgrade -Rollout v4.0.10.23
TrackResults Software today added the following new features
at no additional cost to its clients:
- Date ranges displayed in all efficiency report headers.
(in case you forgot what you selected )
- Volume totals summary headers added to all sales reports.
Identified by catagories like PIF,Financed,Penders etc... to help with commission reporting
- Logo scrolls its letters while in "edit mode" updating.
reminds you data is being modified
- Added "NQ reason" displayed at a glance on Tour Reports.
a little gift for your marketers
- Added color coding and formatting for Status.
Processable sales = Green, Cancels = Red, Penders in italics
- Added email notification-alert auto sent and logged to techsupport on error message display.
as rare as they are, even when its a user error, now we know immediatly when it happens
- Added miscellaneous administrative and database modifications to improve performance.
October 11th, 2007 - GTG Arizona adds Trax - Goes green !
TrackResults and the GTG group setup Trax today. If you counted ALL the tour-generators,sales and administrative staff that eventually got a criteria specific report, almost 60 different staff members would have recieved one.
That's a lot of wasted paper, ink cartridges and energy, not to mention the man hours required for distribution and reprinting. Those days are gone for GTG. Trax delivers lower costs, higher effectiveness, and is environmentally friendly.
It is especially fun for us to watch them discover additional features come to life as they populate their database and run reports. Their team "runs" with it, and it hums alongside... WTG DM&CO!
Wait till you see what it does Next year! (hint, check us out in January '08 for that feature you wanted)
October 9, 2007 - ITC puts TrackResults on their map !
ITC took TrackResults Software live today across the country.
Says Kim G. " We were soooooo ready and overdue for this, I feel such a relief". " We were building a program ourselves, but it's so much more cost effective to use this already proven hosted solution and not have to worry about maintaining and supporting another IT project. In the end, it's our clients who benefit the most"
Kim was exposed to TrackResults at her previous company, and could not find a cure, so she infected everybody with her enthusiasm at ITC as well. ITC manages tour solutions for dozens of vacation ownership companies in over 20 States.
October 2007 - Condo Travel Club says "Yes" to TRS for it's California office
CTC closed with TrackResults this month, to implement our Sales Tracking software in its CA. sales center. By putting thier Sales track on TrackResults we now approach almost 1500 users on the software.
We look forward to servicing this new account, and thank you for choosing TRS. Thanks PHBC !
September 29, 2007 - TrackResults joins C.A.R.E for Vegas Conference
The C.A.R.E conference in Las Vegas was lots of fun, and a fantastic networking environment. TrackResults was a Marketplace exhibitor, and the response to our software product was extremely positive.
TRS would like to thank Debbie Westby for her ambassadorship, all the members of CARE that extended open arms, and all the CARE sponsers and committee members who contributed to making the fall C.A.R.E conference a hit, with comedy, dinners,education, motivation and performance seminars.
btw: yes, Elvis was there too.
September 07 -Coast to Coast Grand Getaways chooses TrackResults
CCGG implemented TrackResults in its sales centers in two states this month.
CCGG provides a full turn-key operation to its distributors.
We at TRS are commited to helping you maintain peak performance. Thank you CCGG.
August 2007 - Version 4.0.9.22 Rolls out
TRS deployed its newest release earlier this month.
We have been hard at work all summer, and have a whole new set of backend improvements in this version, in preperation of the
OCTOBER 2007 NEW FEATURES RELEASE Trackresults 4.0.10 coming out.
Version 4.0.9 is already faster, cleaner, and better than ever.
This upgrade was implemented at no cost to clients, almost invisibly, with our servers offline for 4 minutes.
Some of the the improvements this upgrade included:
- Added " wildcard search" feature of entire client database.
Find anything fast !
- Added " wrong password lockout" for added security against hacking
- Added " unlock account" feature for administrative reset.
- Added " Import Bookings" sample template download/upload feature
Your marketers can upload over 500 tours with 3 clicks.
- Added " DNC " flagged tours, which now mask the phone number with the words 'do not call.
Prevents marketers from mistakenly trying to reschedule prospects that have asked the Sales Center to DNC.
- Improved " plain english " error messages for user friendliness "
Various additional database and interface inprovements.
Enjoy !
July 2007 - Travelwizards chooses TrackResults.net Software
TW selected TrackResults Tour and Sales tracking software for its newest sales center.
The owner of Travelwizards said " we verified what TrackResults did for other organizations, and knew we needed it to manage our tours and sales effectiveness".
We at TRS extend our best wish's for your maximum success, and applaud your decision to provide these tools to your staff for instant performance analytics.
May 1, 2007 - TRS Rolls out TRAX v4.0.7.18
TRS rolled out another upgrade this month to all existing clients who wanted it. This upgrade was implemented at no cost to clients, almost invisibly, with our servers offline for about a minute and a half.
( 87 seconds)
The upgrade included
- Added "Breadcrumbs" to all pages. You cant get lost
- Added "Products Management" feature for Product Sales Reporting
- Applied security of the "Time" Field to the Smart-Calendar "
- Added "Average Deal Size" to sales reports" Discover who's leaving money on the tables.
Enjoy !
April 2007 - BVC adds 3 locations using TrackResults
BVC closed with TRS for its Texas and New England Locations, adding almost 50 sales and marketing professionals within days.
TrackResults extends a heartwarming welcome to the BVC staff and its marketers.
[hey AM,Dont forget to maximize the NOTES: wildcard search function we showed you]
March 29, 2007,ARDA 2007 Spring Conference - A true pleasure
TrackResults extends a warm thank you to all attendees, especially those who visited our 2007 ARDA Spring conference exhibit. The staff reported back reception to our newest features were overwhelmingly positive, and they truly enjoyed the event.
"It was especially a pleasure to reconnect with our friends and contacts from previous conferences, and reforge old bonds from decades past".
To our newest clients, thank you again for selecting us to help lift the industry and your company to a higher level of competance, reliability and effectiveness.
We look forward to empowering you.
Sincerely,
TrackResults Management Team.
March 28, 2007 - TRS "mention" in ResortTrades
TRS would like to thank Star Travel Network IDAHO for the "plug" in the March 28 issue of Resort Trades
( page 8).
Congratulations to GCI on the opening its 18th Sales center.
March 24,2007 - TrackResults Exhibit at 2007 ARDA - Booth #2010
TRS is proud to maintain its ARDA membership and will offer demonstrations and education on "hosted solution services" at the American Resort Development Association (ARDA) National Fall Convention being held March 25- March 29th in Orlando, FL.
TrackResults Software will be featured in Exhibitor booth #2010, the end corner booth on the main aisle - next to the Wi-Fi center in the Pacific Hall. We invite you to visit our exhibit for a preview of our new release version 4.0 and meet a few of our key personnel (Drew, Todd, and Jesus)
January 2007 - Prosource contracts with TrackResults
Julie F., Operations manager for ProSource of Kansas City says
" Interacting with dozens of marketers and sales centers can be quite a challenge at times. TrackResults webservice relieves the tedious paper and email shuffle. We estimate the administrative workload will be reduced by almost 20%, freeing up time for more productive projects.
I just love the idea of being able to track our campaigns and run a comparative results report in just a few seconds."
December 2006 -Tour Generators prefer TRAX with .Net
Says Jackie K., ( soon to be married ! )---Office Manager for
Total Marketing ( aka TMF)
" I love the new version of this software. The Tour Reporting is especially nice, its so easy to use.
I get our tour results faster now, and it allows us to be extrememly responsive. Faster rescheduling is better for us, and results in higher tour-flow for us and the client. The Notes feature is especially handy. When I talk with our sales center clients, we are viewing the same webpage, so theres no confusion, and we dont have to dig through piles of paperwork".
- TMF, located in Tampa, FL. provides Tour generation to the Vacation Ownership industry. Owned by Tom Fomon, TMF employs about 30 staff , putting tours into over 10 sales locations and is using their own TRS software database in-house to manage tour tracking.
March 2006 - TrackResults upgrades architecture to ASP.Net 2.0
TrackResults changed its software development direction from script-based languages like PHP, CGI, Perl and Java to Microsoft's .Net 2.0 framework, and completed the core redevelopment of our primary application. Released as Version 4.0.0, 100% of the exisiting TRS clients who were offered the free upgrade took advantage of the offer.
ASP.Net now enables TRS to run as a truly "enterprise class" application, overcoming previous limitations found with script based languages.
December '06 - Recreational Toys Co. added to TRS client list
TRS recently welcomed this multi-location sales organization to our growing client list. This company is going public with an IPO and is in the silent period prior to a public offering. Good luck guys!
September 2005 - Trackresults v 4.0 released
Following many beta releases,and a few ARDA conferences getting feedback on versions from resort industry professionals, TrackResults publicly debuted its commercia Tour Tracking software hosted in its new State of the Art datacenter. Our unique product incorporates features offered by no other competing sales and marketing tracking software.
April '05 - GTN implements TrackResults 3.0
